Refund Policy


For 9to5 Seating at Home offerings, returns will be accepted within 30 days of purchase and are subject to a 20% restocking fee. Customer must receive an authorization to return the product, provide original order number and items must be shipped and received in new condition in original packaging. Customer is responsible for cost of return shipping.Authorization for return must be requested from and be approved by Customer Care representative prior to the return of the merchandise.

To request authorization contact Customer Care by phone at 888-925-7328 or by email

Please allow a minimum of thirty days for 9to5 Seating to process returned products after they have been received and a minimum of two billing cycles for refunds to be processed to credit cards, less the 20% restocking fee.